Due to the perishable nature of our products, we do not accept returns. However, your satisfaction is very important to us. If you have an issue with your order, please email us at hello@paradiseflowers.net for help.

TERMS OF SERVICE:

Once flowers or plants are out of our care, we can not guarantee their lifespan.

Due to our quality standards and seasonality, actual flower varieties used will vary from arrangements pictured on our product pages. We may sometimes need to substitute the container paired with an arrangement or plant. We do our best to accommodate specific flower requests, however, we do not guarantee varieties or colors.

We do our best to accommodate specific delivery time requests, however, we do not guarantee timing. It is the customer’s responsibility to confirm that a gift recipient will be available at the delivery date and location. We do not accept returns for orders delivered while the recipient is unavailable. If no one is home, we leave arrangements in a conspicuous and sheltered place outside. If a safe place is not obvious, we bring arrangements back to our studio and will charge an additional re-delivery fee.